Customer Experience

We specialise in direct engagement with our clients' stakeholders for both essential and marketing communications.

We develop innovative, flexible, cost-effective communications solutions to meet the unique requirements of each of our clients delivering the right message, to the right audience in the most appropriate way - whether by email, SMS, or traditional mail.

Importantly, we provide advanced reporting and post-campaign analytics to measure results and identify opportunities for future campaigns.

DIGITAL SUITE

Email

Engage members on email to journey map, trigger responses and provide actionable analytics at a low cost per engagement.

SMS

Reliable, engaging and accessible for all, anywhere anytime.

UX & Online Solutions

Deliver innovative digital and mobile solutions. From online self-service portals through to mobile-led and engagement technologies

Safe & Secure

Data safety and security is a vital and ongoing responsibility for both individuals and organizations.

DigiCom offers safety and security combining technical, organizational, and human factors.

DigiCom’s systems are constantly safeguarding digital information throughout its entire life cycle to protect it from corruption, theft, or unauthorized access.

Data Analytics

Our Data Cleansing & Enrichment Services help ensure member data is accurate which saves money and improves the Member experience.

• Deduplication Services
• Sorting / DPID allocation to maximise postage discounts
• Data enrichment by bringing together multiple sources of data
• Real Time Address Validation
• Email Validation
• Mobile Number Validation

Print

Combining the latest, state-of-the-art print technology with our personalisation expertise we deliver print solutions to fit all applications.

• B&W Laser & Inkjet Printing
• MICR (Cheque) Printing
• Full Colour Laser Printing
• High Speed full colour cut sheet Inkjet Printing offering:
  • Low cost colour letters at offset print quality removing the need for letterhead
  • Inline personalised booklet making up to 144 printed pages
  • Prints on a wide range of substrates

Mail

Equipped with the machinery to finish your item perfectly, we’re connected to Link’s other operations so we get the job done better, faster.

• High Integrity Envelope Insertion across all envelope sizes
• Onsite intelligent plastic wrapping
• Fulfillment - Highly experienced hand line staff
• Finishing – Guillotining, Folding, Perforation & Slitting & Booklet Making
• Warehousing

Link DigiCom use 100% Biodegradable plastic wrap & recommend 100% plastic free window faced envelopes.

Digital Mailroom Services

Our Digital Mailroom Solution can ingest any format or document type and work with your existing systems to remove all manual handling and increase your communications efficiency. It ensures you and your people receive their mail wherever they work, even in a rapidly evolving business environment. With no infrastructure, hardware or software investment, it swiftly alleviates the burden of disrupted mail services.

Email

Engage members on email to journey map, trigger responses and provide actionable analytics at a low cost per engagement.

• Real-time & scheduled messaging
• Personalised, segmented and targeted
• Advanced tracking and reporting
• Variable "From" and “Reply To” addresses
• Maximum delivery via responsive design, platform and spam testing
• Global Server Locations - isolate data into a specific regions

Online Solutions

Our Interactive Statements will help you orchestrate and automate better experiences by understanding member behaviour in real-time, intelligently interacting with highly personalised, relevant content, and delivering next-best-actions to support the member’s financial wellbeing.

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